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Support

Welcome to Livewire Connections support. Here you can find anything from a simple product brochure to the latest firmware for your BGAN terminal.

If an engineer or sales representative has asked you to do so, please download our remote support software below and inform us of your ID once you have run the software:

If you require any support or help that you can't find the answer to here or simply want to get in contact with one of our engineers please contact us at:

Livewire Connections Ltd

Unit 41
Barwell Business Park
Leatherhead Road
Chessington
Surrey KT9 2NY
United Kingdom

Switchboard: +44 (0)208 974 0900
Technical Support: +44 (0)208 974 0940
Fax: +44 (0)208 974 0949
E-mail: support@livewire-connections.com

Press Reader

Documents:
Software:

Radome Side Hatch Kit

Documents:
AttachmentSize
Livewire Radome Side Hatch Installation Instructions2.58 MB
Software:

Sailor 100 GX VSAT

Documents:
AttachmentSize
Sailor 100GX78.23 KB
Software:

SAILOR 100 GX VSAT

Documents:
AttachmentSize
Sailor 100 GX Product Sheet.pdf71.09 KB
Sailor 100 GX Installation Manual.pdf6.89 MB
Software:
AttachmentSize
sailor-vsat-gx-software157b021 (2).zip9.6 MB

Sailor 100 TVRO Antenna

Documents:
AttachmentSize
SAILOR 100 Satellite TV data sheet237.1 KB
Software:

Sailor 3771 Alarm Panel

Documents:
Software:

Sailor 60 GX

Documents:
AttachmentSize
Product Sheet91.52 KB
Software:

Sailor 60 TVRO (End of Life)

Documents:
AttachmentSize
SAILOR 60 Satellite TV Data Sheet816.18 KB
Software:

Sailor 600 VSAT Ka

Documents:
AttachmentSize
Product Sheet90.73 KB
Software:

Sailor 600 VSAT Ka

Documents:
AttachmentSize
Product Sheet90.73 KB
Software:

Pages

Latest News

SKY Image
7 years 1 week ago

Livewire Connections is pleased to offer new and renewal Sky Offshore customers a 50% discount off our...

Marlink and Livewire Signing
7 years 3 months ago

Marlink to acquire Livewire Connections to create the leading maritime VSAT company in the superyacht market...

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Dish Pointer

Dish pointer helps you locate your required satellite by giving you the direction and elevation to the satellite from your chosen location.

How to use the satellite dish pointer:
1. ​Select which satellite you are looking for from the drop down list.
2. Enter you location either by entering it in LAT & LON or simply by dragging the orange marker to where you are (default is the location of Livewire Connections office).
3. The map will show a red line in the direction of the satellite.
4. Point your antenna according to the Azimuth and Elevation that is shown.

Contact us today: Europe +44 (0)20 8974 0900  /  USA +1 (954) 603 3192

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